Products Not Eligible for Return/Exchange
1.Custom and built-to-order items
2.Models, Open Box, and Clearance Items
3.Large orders
4.Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
5.Items not in resalable condition or items missing the original packaging
6.Items not purchased from Kensington Sales Shop
7.Items not purchased by the original customer (we require the original purchase receipt)

Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, and packaging. You may return any item that qualifies under these conditions within 30 days of delivery. If Return labels are provided, return shipping will be deducted from your refund. Please note that we do not accept in-person returns at our Chicago showroom or warehouse.
Log-in to your account to initiate a return.

Restocking Fees
Restocking fees can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. However, Kensington Sales Shop has worked with all our partner brands to offer you the best possible return/exchange terms. Return/Exchange terms are noted on each product page.